Get help with Offloft
Most problems show a message in Offloft that says what's wrong and how to fix it, and the troubleshooting pages take each one in turn. For anything else, email support.
Docs and troubleshooting
Search for the message you're seeing, in its exact words.
Free plugin: email us
Tell us what you're seeing and we'll help. Please don't send your access keys.
Pro customers: email support
Write from Offloft → Help in your admin, which can attach your system info, or email us.
Before you write, these details help us
- What you expected, and what happened.
- The exact message, if there is one.
- Your system info. Open Offloft → Tools → System info and copy it, or run
wp offloft system-info. Keys are masked.
Billing or license question? The customer portal has invoices, plans and license keys.
Your media, in your bucket, checked.
Install Offloft free. Setup takes five steps, and nothing moves until the connection test passes.